1. Terms and Conditions
Introduction:
These Terms and Conditions govern your use of the services offered by Creatix Graphers. By using our website and services, you agree to be bound by these terms.
1. Services Provided:
- We offer web design, development, and related services.
- Service descriptions, timelines, and prices are outlined on our website or agreed upon directly with the client.
2. Account and Access:
- To access certain features of the website or services, you may need to create an account.
- You agree to provide accurate and complete information and keep your login details confidential.
3. Payment and Fees:
- Payments for services are due as outlined in the project agreement.
- Payments may be made via credit card, bank transfer, or other agreed-upon methods.
4. Intellectual Property:
- You retain ownership of all content you provide to Creatix Graphers.
- Creatix Graphers retains ownership of all intellectual property created during the course of the service unless otherwise agreed.
5. Limitation of Liability:
- Creatix Graphers is not liable for any indirect, incidental, or consequential damages arising from the use of our services.
6. Termination:
- Either party may terminate the agreement at any time with written notice. Upon termination, all outstanding payments are due.
7. Governing Law:
- These terms are governed by the laws of INDIA.
2. Privacy Policy
Introduction:
Creatix Graphers is committed to protecting your privacy. This policy explains how we collect, use, and safeguard your personal information.
1. Information Collection:
- We collect personal information such as name, email address, phone number, and payment information to provide our services.
- We may collect non-personal information such as IP addresses and browser details for improving our website.
2. How We Use Your Information:
- We use your information to provide and improve our services.
- Your data may be used for billing, marketing, or communication regarding your project.
3. Data Security:
- We use reasonable technical and organizational measures to protect your personal data.
- However, we cannot guarantee 100% security as no method is completely secure.
4. Sharing of Information:
- We do not share your personal information with third parties unless required by law or as necessary to provide our services (e.g., payment processing).
5. Your Rights:
- You can request access to or deletion of your personal data at any time by contacting us.
6. Cookies:
- Our website uses cookies to enhance your experience. You can disable cookies through your browser settings.
7. Changes to the Privacy Policy:
- We reserve the right to update this policy. Any changes will be posted on this page.
3. Refund Policy Template
1. Refund Eligibility:
- We strive for client satisfaction. If you are dissatisfied with our services, please contact us to discuss any concerns.
- Refunds are available only if services were not provided as agreed or if the project has been abandoned without justification.
2. Refund Process:
- To request a refund, contact us via email or phone within 14 of the service delivery.
- Refunds will be processed on a case-by-case basis and may require supporting documentation.
3. Non-refundable Services:
- Certain services, such as custom design work or non-refundable project initiation fees, may not be eligible for a refund.
4. Refund Amount:
- Refunds, if applicable, will be issued based on the unused portion of the service.
5. Processing Time:
- Refund requests will be reviewed within 2 working days, and if applicable, the refund will be credited within 7 Days after approval.